Book chapter 2025

Exploring the characteristics of hospitality learning systems in tumultuous times

ST
Stavrinoudis, Theodoros A.
 KC
Kakarougkas, Christos
 MM
Managou, Marianna
Building Human Capital in Tourism and Hospitality: Perspectives from theory and practice
Journal · pp. 115-133
Abstract

Several challenges have occurred in the hospitality industry caused by successive crises and geopolitical developments of recent years. To respond to these challenges, human resources must effectively acquire new practical and theoretical skills and adopt new attitudes through appropriate learning systems. This chapter investigates the characteristics of hospitality learning systems as they have been shaped by recent crises and geopolitical developments. Quantitative data, analysed through exploratory and confirmatory factor analysis and descriptive statistics, was collected from employees in four- and five-star hotels. It was found that in tumultuous times, hotel management places great emphasis on training needs analysis as well as planning and implementation of human resource training, at the expense of evaluating the training provided. The findings, supported both scientifically and practically, highlight specific characteristics of the learning systems of four- and five-star hotels in fields like training needs analysis, training preparation and implementation, and training evaluation. © CAB International 2025. All rights reserved.

Keywords

Author Keywords

Not provided

Index Keywords

Learning systems Personnel training Human resource management confirmatory factor analysis Descriptive statistics In-field Hospitality industry Hotels Hotel managements Human resources trainings Quantitative data Star hotels Training evaluation Training needs analysis
Author Affiliations
Department of Tourism Economics and Management, University of the Aegean, Mytilene, North Aegean, Greece
Funding & Acknowledgements
No funding information
References 10 References
1 Antunes, Helder De Jesus Ginja, Linking knowledge management, organizational learning and memory, Journal of Innovation and Knowledge, 5, 2, pp. 140-149, (2020)
2 Arasli, Huseyin, Seasonal employee leadership in the hospitality industry: a scale development, International Journal of Contemporary Hospitality Management, 32, 6, pp. 2195-2215, (2020)
3 Arnold, Ross David, A definition of systems thinking: A systems approach, Procedia Computer Science, 44, C, pp. 669-678, (2015)
4 Structural Equation Modeling Using Amos Graphic, (2012)
5 Research Methodology and Data Analysis, (2012)
6 Balli, Faruk, Impact of the Russia–Ukraine war on hospitality equity markets, Tourism Economics, 29, 8, pp. 2206-2215, (2023)
7 Vasanthi, S., Pros and cons of on the job training versus off the job training, International Journal of Scientific and Technology Research, 8, 10, pp. 671-674, (2019)
8 Basten, Dirk, Approaches for Organizational Learning: A Literature Review, SAGE Open, 8, 3, (2018)
9 Beinicke, Andrea, Evaluating Training Outcomes in Corporate E-Learning and Classroom Training, Vocations and Learning, 11, 3, pp. 501-528, (2018)
10 Belias, Dimitrios, The Human Resource Training and Development of Employees Working on Luxurious Hotels in Greece, Springer Proceedings in Business and Economics, pp. 639-648, (2020)
Quick Actions
Full Text via DOI
Citation Metrics
0
Times Cited (Scopus)
References 10
Document Identifiers