Current globalization, favouring more productive and competitive, environments requires qualified human resources to meet the challenges of development, with higher education, as an important actor in the training of competent professionals, with knowledge, technical criteria, attitude, skills and values, effectiveness, efficiency and competitiveness. Is performed then, a review theoretical, in the search of a model of quality, to improve the management in productivity and competitiveness professional, in environments productive, outlining concepts as quality, models of management, quality in it education, in it training professional and of engineers, for approach a proposed of construction of this model. © 2017.
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