Performing skills in the tourism industry: A state-of-the-art analysis

Abstract

This study examines key competencies in tourism, highlighting the balanced value of technical (hard) and interpersonal (soft) skills. In tourism, where customer interaction and cultural sensitivity are paramount, a multidimensional skill set enhances employability and organizational competitiveness. Findings show that technical skills, such as operational and financial expertise, are essential for efficiency yet insufficient alone to meet complex industry needs. Soft skills-communication, adaptability, teamwork, and problem-solving-are critical for customer satisfaction and positive client experiences. Moreover, competencies like emotional intelligence and leadership are vital in multicultural settings. The study suggests educational programs should integrate both skill types to better align with industry demands. This competency-based approach benefits not only tourism but also broader workforce development, promoting sustainable growth through adaptable, well-rounded professionals. © 2025, IGI Global Scientific Publishing.

Keywords

Author Keywords

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Index Keywords

Author Affiliations

Instituto Politécnico de Tomar, Tomar, Santarem, Portugal, Instituto Superior de Gestão e Administração de Santarém, Santarem, Santarem, Portugal, GOVCOPP, Coimbra, Portugal, CiTUR, Coimbra, Portugal

CiTUR, Coimbra, Portugal, Instituto Politécnico do Cávado e do Ave, Barcelos, Braga, Portugal, Unidade de Investigação Aplicada em Gestão, Vila do Conde, Braganca, Portugal

CiTUR, Coimbra, Portugal, Escola Superior de Hotelaria e Turismo do Estoril, Estoril, Lisbon, Portugal

Instituto Politécnico de Coimbra, Coimbra, Portugal, CEOS.PP Coimbra, Coimbra, Portugal

Instituto Superior de Gestão e Administração de Santarém, Santarem, Santarem, Portugal, CEFAGE, Evora, Portugal

CEFAGE, Evora, Portugal, Politécnico de Santarém, Santarem, Santarem, Portugal

Instituto Superior de Gestão e Administração de Santarém, Santarem, Santarem, Portugal

Funding & Acknowledgements

No funding information

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Performing skills in the tourism industry: A state-of-the-art analysis

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