Conference paper Gold Open Access 2024

Study Of Student Loyalty Models In Higher Education: Literature Review

E3S Web of Conferences
Conference · Vol. 571 · Art. 02011
Abstract

Based on the results of studies and searches of previous research, both domestically and abroad. Research on student loyalty models varies from one researcher to another. Although research on student loyalty varies from one to another, there is a fundamental similarity, namely that the antecedent factors used only involve internal and external marketing factors. Almost all research shows the same thing that universities independently need to carry out marketing strategies to be able to retain old students and get new students at low costs. The formation of a student loyalty model will be able to help universities get students more cheaply through good stories to friends, relatives and people they know, willing to build good relationships with the alma mater and even become donors to the alma mater. This research was conducted to analyze what methods are used to analyze the role of student loyalty on higher education performance and what variables influence student loyalty towards higher education performance. Based on 115 articles reviewed, through a systematic literature review process, with an article publication period between 2001 and 2023. The research results showed that only 67 articles met the criteria and were used as references in this research. Based on the findings obtained, research methods that are widely used to analyze student loyalty variable data on higher education performance are Structural Equation Model and Partial Least Square. The results of this research also show that most of the independent variables such as satisfaction, service quality, and image influence student loyalty on higher education performance. © The Authors, published by EDP Sciences.

Keywords

Author Keywords

Not provided

Index Keywords

Author Affiliations
Universitas Muhammadiyah Yogyakarta, Yogyakarta, Yogyakarta, Indonesia
Funding & Acknowledgements
No funding information
References 10 References
1 International Journal of Marketing Studies, (2013)
2 International Journal of Management Research and Reviews, (2015)
3 Journal of Research in Business and Management, (2015)
4 Ali, Faizan, Does higher education service quality effect student satisfaction, image and loyalty?: A study of international students in Malaysian public universities, Quality Assurance in Education, 24, 1, pp. 70-94, (2016)
5 Maria Batista Alves, Helena Maria Batista, The measurement of perceived value in higher education: A unidimensional approach, Service Industries Journal, 31, 12, pp. 1943-1960, (2011)
6 Maria Batista Alves, Helena Maria Batista, Conceptual model of student satisfaction in higher education, Total Quality Management and Business Excellence, 18, 5, pp. 571-588, (2007)
7 Influence of University Image in Students Expectations, (2007)
8 Linking Research Policy and Practice, (2007)
9 Maria Batista Alves, Helena Maria Batista, The influence of university image on student behaviour, International Journal of Educational Management, 24, 1, pp. 73-85, (2010)
10 Annamdevula, Subrahmanyam, Effect of student perceived service quality on student satisfaction, loyalty and motivation in Indian universities: Development of HiEduQual, Journal of Modelling in Management, 11, 2, pp. 488-517, (2016)
Quick Actions
Full Text via DOI
Citation Metrics
0
Times Cited (Scopus)

References 10
Document Identifiers