Note 2024

Internship gamification system for generation Z in the hospitality industry

PT
Putra, Trisna
 SM
Suhaimi, M. Z.
Journal of Teaching in Travel and Tourism
Journal · Vol. 24 · Issue 4 · pp. 449-460
Abstract

Internships are crucial for enhancing the quality of talent in the hotel industry. However, it is essential to incorporate innovative internship activities with the current tech-savvy workforce. This research aims to develop gamification elements that can be integrated into hotel internship programs. The study utilizes Kolb’s theory and the M.D.A. (Mechanic, Dynamic, and Aesthetic) Framework to understand internship gamification. Through a comprehensive literature review, the study presents the Gamification Hospitality Internship System (G.H.I.S.) concept, wherein the M.D.A. framework elucidates the stages of experiential learning. The findings offer a comprehensive understanding of how gamification components can be effectively utilized to meet Generation Z preferences in hotel internship programs. © 2024 Informa UK Limited, trading as Taylor & Francis Group.

Keywords

Author Keywords

Internship Experiential learning Generation Z hotel game

Index Keywords

Author Affiliations
Department of Tourism, Universitas Negeri Padang, Padang, West Sumatra, Indonesia
Department of Culinary Arts & Gastronomy, Universiti Teknologi MARA, Shah Alam, Selangor, Malaysia
Funding & Acknowledgements
No funding information
References 10 References
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