Article Gold Open Access 2023

INTERNATIONAL INTERNSHIPS, LANGUAGE COMPETENCY, AND EMPLOYABILITY: PERCEPTIONS OF AND GAPS BETWEEN STUDENTS AND INDUSTRY STAKEHOLDERS

Advances in Hospitality and Tourism Research
Journal · Vol. 11 · Issue 3 · pp. 371-391
Abstract

This study systematically reviewed enhanced employability and language competency in the context of international hospitality internships. A multi-method research design was applied to analyze the perceptions of student interns and industry practitioners. Research methods included a questionnaire, interviews with practitioners, and focus group meetings with students. The quantitative techniques used were importance-performance analysis (IPA) and stepwise regression analysis, and the qualitative approach used was thematic analysis. Results showed that both groups' perceptions of employability were closely aligned, though gaps existed regarding perceptions of language competency: practitioners felt interns should improve language competency to strengthen employability; conversely, students perceived their language competency as adequate and emphasized their progress. The analysis also indicated that stress management skills and innovation capabilities significantly impacted students' willingness to remain in the industry. Educators are advised to make joint efforts with hospitality practitioners to help students in improving language competency, communication abilities, and professional knowledge, with the aim of increasing retention rates; as for students, they are advised to partake in language practice that is more interactive and grounded in contextually-relevant content, in order to enhance their professional knowledge and competencies, and to aid them in better navigating the international workplace. © 2023 Akdeniz University Publishing House. All rights reserved.

Keywords

Author Keywords

employability Internships Hospitality education language competency

Index Keywords

Author Affiliations
Department of Chinese Culinary Arts, National Kaohsiung University of Hospitality and Tourism, Kaohsiung, Taiwan
Department of Applied English, National Kaohsiung University of Hospitality and Tourism, Kaohsiung, Taiwan
School of Management and Marketing, University of Greenwich Business School, London, United Kingdom
Funding & Acknowledgements
No funding information
References 10 References
1 Chen, Tzuling, Today's intern, tomorrow's practitioner? - The influence of internship programmes on students' career development in the Hospitality Industry, Journal of Hospitality, Leisure, Sport and Tourism Education, 11, 1, pp. 29-40, (2012)
2 Chen, Tzuling, Does employability increase with internship satisfaction? Enhanced employability and internship satisfaction in a hospitality program, Journal of Hospitality, Leisure, Sport and Tourism Education, 22, pp. 88-99, (2018)
3 Crossman, Joanna Elizabeth, International experience and graduate employability: Stakeholder perceptions on the connection, Higher Education, 59, 5, pp. 599-613, (2010)
4 Farmaki, Anna, Tourism and hospitality internships: A prologue to career intentions?, Journal of Hospitality, Leisure, Sport and Tourism Education, 23, pp. 50-58, (2018)
5 Goh, Edmund, A workforce to be reckoned with: The emerging pivotal Generation Z hospitality workforce, International Journal of Hospitality Management, 73, pp. 20-28, (2018)
6 Guilding, Chris J., Staff turnover costs: In search of accountability, International Journal of Hospitality Management, 36, pp. 231-243, (2014)
7 Heo, Cindy Yoonjoung, Investigating the Impact of Relationship Quality During an Internship on Millennials’ Career Decisions and Gender Differences, Journal of Hospitality and Tourism Education, 30, 2, pp. 71-84, (2018)
8 Hsu, Wen Hsien, Transitioning to a communication-oriented pedagogy: Taiwanese university freshmen's views on class participation, System, 49, pp. 61-72, (2015)
9 Huang, Rong, International experience and graduate employability: Perceptions of Chinese international students in the UK, Journal of Hospitality, Leisure, Sport and Tourism Education, 13, 1, pp. 87-96, (2013)
10 Ishengoma, Esther K., Can university-industry linkages stimulate student employability?, Education and Training, 58, 1, pp. 18-44, (2016)
Quick Actions
Full Text via DOI
Citation Metrics
1
Times Cited (Scopus)

References 10
Document Identifiers