Compliance with the basic conditions of quality in higher education implies the design of strategies to reduce student dropout, and Information and Communication Technologies (ICT) in the educational field have allowed directing, reinforcing, and consolidating the process of professional academic training. We propose an academic and emotional tracking model that uses data mining and machine learning to group university students according to their level of dropout risk. We worked with 670 students from a Peruvian public university, applied 5 valid and reliable psychological assessment questionnaires to them using a chatbot-based system, and then classified them using 3 density-based unsupervised learning algorithms, DBSCAN, K-Means, and HDBSCAN. The results showed that HDBSCAN was the most robust option, obtaining better validity levels in two of the three internal indices evaluated, where the performance of the Silhouette index was 0.6823, the performance of the Davies–Bouldin index was 0.6563, and the performance of the Calinski–Harabasz index was 369.6459. The best number of clusters produced by the internal indices was five. For the validation of external indices, with answers from mental health professionals, we obtained a high level of precision in the F-measure: 90.9%, purity: 94.5%, V-measure: 86.9%, and ARI: 86.5%, and this indicates the robustness of the proposed model that allows us to categorize university students into five levels according to the risk of dropping out. © 2022 by the authors.
Author Keywords
Index Keywords
