1
Interpersonal Communication Relating to Others, (1999)
2
Botan, Carl H., Public relations theory II, Public Relations Theory II, pp. 1-470, (2010)
3
Botan, Carl H., Public relations: State of the field, Journal of Communication, 54, 4, pp. 645-661, (2004)
4
Defining the Knowledge Economy, (2006)
5
Introducing Public Relations Theory and Practice, (2011)
6
How to Win Friends and Influence People, (1936)
7
Timothy Coombs, W. Timothy, Protecting Organization Reputations During a Crisis: The Development and Application of Situational Crisis Communication Theory, Corporate Reputation Review, 10, 3, pp. 163-176, (2007)
8
Handbook of Interpersonal Communication, (2002)
9
Dolphin, Richard R., Internal communications: Today's strategic imperative, Journal of Marketing Communications, 11, 3, pp. 171-190, (2005)
10
Public Relations Theory, (1989)