In this chapter, the researchers present the results of the action research project. The GeM (Future General Manager) Program is a specifically-designed training program for outstanding students in the hospitality school to gain specific deep-grounded work experiences in several hotels in Klang Valley, Malaysia. This study used the action research approach to understand the quality of today's industrial training programs. Four final-year undergraduate students from the hospitality school reflected on their training experiences and provided feedback on how the GeM Program can be further developed to enhance the learning outcomes for future training participants. This chapter helps to understand how to develop, design, implement, and monitor a successfully structured training program for the future of the hospitality industry. With this, hotels can acquire the best student trainees who will further their career as employees with them. © 2021, IGI Global.
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