Data-Driven Service Delivery: Using Population and Coalition Data to Reengage Opportunity Youth in Career and Educational Pathways

Abstract

Opportunity youth, 16- to 24-year-olds who are neither in school nor working, are a population that is difficult to engage and retain in services. Population-level data and local data from coalitions play a critical role in helping human service organizations effectively plan, deliver and evaluate their programs. This case study of the Opportunities for Youth Coalition illustrates how a network of youth-serving organizations have been coordinating their service planning, delivery and evaluation since 2016 using annual data from both the American Community Survey (ACS) and local coalition as well as a collective impact approach. The authors propose strategies for administrators to replicate these data-driven, service-delivery approaches in other geographic areas. © 2020 Taylor & Francis Group, LLC.

Keywords

Author Keywords

Evaluation Coalition collective impact opportunity youth Population data service delivery

Index Keywords

human Article juvenile career health care delivery administrative personnel

Author Affiliations

Arizona State University Downtown Phoenix Campus, Phoenix, AZ, United States

Towson University, Towson, MD, United States

Funding & Acknowledgements

Grant: C0372

This work was supported by The Aspen Institute under Grant 100 K 1062006-2B, the Silicon Valley Community Foundation under Grant 2017-176312 (5411), the Arizona Community Foundation under Grant 108890940, and Opportunity Youth United/YouthBuild under Grant C0372.

Aspen Institute

Grant: 100 K 1062006-2B

This work was supported by The Aspen Institute under Grant 100 K 1062006-2B, the Silicon Valley Community Foundation under Grant 2017-176312 (5411), the Arizona Community Foundation under Grant 108890940, and Opportunity Youth United/YouthBuild under Grant C0372.

Silicon Valley Community Foundation, SVCF

Grant: 2017-176312 (5411

This work was supported by The Aspen Institute under Grant 100 K 1062006-2B, the Silicon Valley Community Foundation under Grant 2017-176312 (5411), the Arizona Community Foundation under Grant 108890940, and Opportunity Youth United/YouthBuild under Grant C0372.

Arizona Community Foundation, ACF

Grant: 108890940

This work was supported by The Aspen Institute under Grant 100 K 1062006-2B, the Silicon Valley Community Foundation under Grant 2017-176312 (5411), the Arizona Community Foundation under Grant 108890940, and Opportunity Youth United/YouthBuild under Grant C0372.

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Data-Driven Service Delivery: Using Population and Coalition Data to Reengage Opportunity Youth in Career and Educational Pathways

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