Article Green Open Access 2020

The digital footprint of innovators: Using email to detect the most creative people in your organization

Journal of Business Research
Journal · Vol. 114 · pp. 254-264
Abstract

We propose a novel method for finding the most innovative people in an organization, using email to analyze structure and dynamics of the organization's online communication. To illustrate our approach, we analyzed the email archive of 2000 members of the R=D department of a US multinational company. We use metrics of social network analysis extended with meta-data of interaction dynamics to calculate features for individual employees: their network positions, messages sent and received, pings to others and response times. We find a distinction between innovation group leaders and subject matter experts focused on publishing papers and patents. Innovation administrators have a higher number of direct contacts, are more committed in conversations and receive more messages than they send. We also found significant differences between innovators oriented towards internal awards and innovators more concerned with external recognition of their work. © 2020 Elsevier Inc.

Keywords

Author Keywords

Innovation organizational behavior social network analysis Business communication Email network analysis Research = development

Index Keywords

Author Affiliations
Massachusetts Institute of Technology, Cambridge, MA, United States
Department of Engineering, Università degli Studi di Perugia, Perugia, PG, Italy
Northeastern University, Boston, MA, United States
Funding & Acknowledgements
No funding information
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