This paper presents the results of a systematic literature review (SLR) of academic research related to service quality attributes in higher education institutions. The literature review is organised around two main objectives: identifying trends of studied topics and significant attributes in imple…
The first part of the article presents the role of mentors in the practical educational training of students who are offered gradual and controlled access to teaching and mentors' help in teacher training and school practice. In the process students develop various skills. It is therefore extremely …
